Terms of Service

These terms apply when you use cerivelle.com and when you buy from Cerivelle.

Cerivelle is a brand of Waa Technologies (1 Wingate Street, Tel Aviv 6761101, Israel), the seller of every order placed on cerivelle.com.

By placing an order, you agree to these terms.

Prices are shown in US dollars. Shipping is free. Each order is for one pillow.

Your order is confirmed once your PayPal payment is complete and you see the confirmation page.

If we can't fulfill an order, we will tell you and refund you in full.

We accept payment through PayPal. You can pay with your PayPal balance, or with a debit or credit card through PayPal.

We deliver to the contiguous United States (the 48 mainland states and Washington, D.C.). Orders usually ship within 1–3 business days and arrive 3–5 business days later, with tracking. See our Shipping page for details.

Our 14-night trial and return steps are on the Returns & Refunds page.

The cover is removable and machine-washable: gentle cold cycle, then air-dry. The foam inside is not washable; spot-clean it with a damp cloth. Always follow the care label sewn into the cover.

New memory foam can have a light scent at first. Let it recover and air for up to 48 hours.

Our pillow is a comfort product. It is not a medical device.

Nothing in these terms limits your rights under consumer law where you live, including any warranty you're entitled to by law.

To the extent the law allows, we're not responsible for losses that weren't reasonably foreseeable when you placed your order, or for indirect losses such as lost income. Where the law allows us to limit our liability, it is limited to the amount you paid for your order.

We are responsible for losses caused by our negligence or fraud wherever the law doesn't allow us to exclude them.

These terms are governed by the laws of the US state your order is delivered to, so you keep the consumer protections of your home state.

If something goes wrong, please email hello@cerivelle.com first. We'll do our best to put it right within 30 days.

Questions about these terms? Email hello@cerivelle.com.