Returns & Refunds

A sculpted memory foam pillow takes some getting used to. Please sleep on it for at least 14 nights before deciding.

If it still isn't right for you after those 14 nights, you can start a return any time up to day 30 after delivery.

Returns started before night 14 or after day 30 can't be accepted, except for damaged or wrong items (see below).

Email hello@cerivelle.com with your order number and a few words about what didn't work.

We will reply with the return address and next steps. Please don't send a pillow back without contacting us first.

Please return the pillow in its cover, clean and dry. You don't need the original packaging.

For trial returns, return shipping is paid by you. We recommend a tracked service, because we can only refund a return that reaches us.

For damaged or wrong items, we cover all shipping costs.

Once the pillow arrives back with us, we refund the price of the pillow to your original payment method through PayPal.

We process your refund within 5 business days of the return arriving. PayPal or your card issuer may take a few more days to show it.

If your pillow arrives damaged, or you received the wrong cover, email hello@cerivelle.com with a photo within 7 days of delivery. We'll send a replacement or refund you in full, and you won't pay any shipping.

Your pillow arrives vacuum-packed. Unwrap it and give it up to 48 hours in a well-aired room to recover its full shape.

New memory foam can have a light scent when you first unpack it. This is normal and fades as it airs out.